Refund Policy

Your account is issued and ready to trade as soon as your payment is confirmed. Because you receive the service straight away, we do not offer refunds for accounts, add-ons, resets, packs or any other purchase once it has been delivered.

This applies whatever the outcome: failing an evaluation, breaching a rule, not trading, or changing your mind does not qualify for a refund.

The price of an account pays for access to the evaluation and the platform. It is not a deposit and does not guarantee that you will pass, be funded or receive payouts.

If a verifiable technical problem on our platform affects your account, for example an outage or a pricing error that caused a breach, contact us. Depending on the case we will restore the account, reset it, issue a replacement account or add Backed balance. These remedies are given at our discretion and replace a refund.

If you were charged twice for the same order, or charged for an order that was never delivered, we refund the extra charge to the original payment method.

If a crypto payment does not match the order total, for example you sent too much or too little, contact us. We will either complete the order or return the difference or the payment to a wallet address you confirm, less any network fee.

Backed balance cannot be withdrawn or converted to cash. Orders paid with balance are final in the same way.

Please contact us before disputing a payment with your bank. Opening a chargeback without contacting us first is a breach of our Terms of Service and leads to the suspension of your profile and accounts.

Email support@trybacked.io with your name, the email on your profile, the order number and what happened. We usually reply within a few business days.

Nothing in this policy removes rights you have under consumer protection law that cannot be excluded.