Account
Troubleshooting
What the most common messages mean and what to do about them.
Order messages
| You see | What to do |
|---|---|
| "The price is out of date. Try again in a moment." | Prices refresh every few seconds. Wait a moment and send the order again. |
| "Max position size: 80% of your balance per trade. Lower the size and try again." | Lower the size. The ticket offers the largest size that passes. |
| "Memecoins can use at most 30% of your account. Close a position or lower the size." | Close or reduce a memecoin position, or buy less. |
| "That would be too large a share of this token’s market cap." | Buy less of this token; small tokens allow small positions. |
| "Only launchpad tokens and the top 100 Solana memecoins can be traded." | See which tokens you can trade. |
| "This market is closed right now. You can still close positions; new positions open again when the market does." | Tradfi markets keep their real trading hours. See the hours. |
| "This would go over your futures contract limit. Close some contracts or use micros." | Your futures limit follows your account size. See contract limits. |
| "Your open position on this market uses the other margin mode. Switch Cross / Isolated to match it." | Switch the ticket to the same margin mode as your open position. |
| "Sign your Funded Trader Agreement to start trading on this account. It is under Contracts in the menu." | Open Contracts and sign the agreement for this account. See Agreement and identity check. |
| "Trading is paused for a short cool-down after bot-like order activity. You can trade again when the timer on the trading screen ends." | See Trading paused (cool-down). |
| "This account has ended (a rule was broken, or it passed), so it can’t place trades. Any open positions are closed for you automatically. Switch accounts in the top bar." | See Breaches, inactivity and resets. |
I cannot log in
Use "Forgot password" on the log-in page. If you just signed up, open the confirmation link in your email first.
My payment went through but I have no account
If a paid order cannot be finished straight away you get a "We received your payment" email: there is no need to pay again. If nothing arrives, email support@trybacked.io with your order number.
I cannot request a payout
The payout panel on the account page lists what is still open: the agreement, your identity check, green days, the buffer, open positions. See when you can request. One request per trading day.
Profit was removed from my statement
Each removal has a label. See what each label means. Memecoin profit above 3% of the starting balance on one token is removed when you sell.
Still stuck?
Email support@trybacked.io. See what to include.
Live values · rules last changed 26 October 2026