Support
How to reach us about your account, a payment or a payout, and what to send so we can help quickly.
Get help
Email supportWrite to support@trybacked.io. We usually reply within a few business days.
Help in the appMore → Help has searchable answers, the rules book and a short walkthrough of the app.
Rules bookEvery rule for every program and market, with live values.What to include
- The email on your Backed profile.
- The account it is about (the plan name, for example "Flex $50,000", as shown in the account switcher).
- For a payment: the order number from your receipt (it starts with BK-).
- For a trade: the market, the time and a screenshot of what you saw.
- For removed profit: the line in Account details → Statement.
Stay safe
- Never share your password or your API keys. You can revoke a key at any time in Settings → API & AI agents.
- Payouts only go to the wallet or Rise account saved on your profile, never to an address typed into a form. Check a crypto address and its network before you save it: payouts cannot be reversed.
- Please contact us before disputing a payment with your bank. See the Refund Policy.
Live values · rules last changed 26 October 2026